Below you will find the answers to all questions that we are frequently asked in general or about XR Logistics. If your question is not (yet) included, simply use the contact form - our AR experts are happy to help.

General questions

How can I test or buy solutions?

Our offerings are aimed at companies and organizations. The easiest way to use our solutions is to register for free on the portal, where all solutions are also available in a free demo version. If you have any questions or would like to receive a personal offer, please use our contact form and we will get back to you as soon as possible.

How can I make sure that the solutions fit my requirements?

Ask us! Either via the contact form or in an experience workshop: Here we present the technology and solutions to you and your employees in detail and jointly develop a customized concept for your requirements.

What are the technical requirements?

The current requirements for the solutions can be found in the system requirements.

What does "unlimited users" mean in the Enterprise module?

If you choose the Enterprise module for a solution, you can register as many users as you want, but only within your organizational unit - for example, if several companies belong to a group, the purchased license is only valid at company level, not at group level, unless otherwise agreed.

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For whom is XR Logistics suitable?

XR Logistics is suitable for all companies whose core tasks include shipping. The app automatically records object dimensions and also bundles all important information - this not only speeds up and streamlines the shipment task, but also makes load planning significantly more efficient.

How user-friendly is XR Logistics?

Thanks to Mixed Reality, individual and complex measurement recordings, e.g. for industrial pipelines, become a highly intuitive task that can be easily performed after a short training session without any further prior knowledge. The user learns the rest practically on the job. According to feedback from most of our first-time users, measuring with XR Logistics reminded them of playing a video game. Not only is it easy, it's fun. XR Logistics made a complex technical task fun and made it easier, faster and more reliable.

How does the use of XR Logistics affect companies?

By generating intelligent and accurate 3D models that are directly available for further planning without post-processing, XR Logistics significantly reduces costs and time:

XR Logistics not only shortens the duration of a measurement, it also provides real-time access to the generated data via the Solution platform. The data is provided in the required 3D format and can be used immediately for subsequent engineering tasks.  If required, customers can access the data via an open API and integrate it into their existing ERP/CAD ecosystem. This drastically reduces the lead time for design and, in most cases, completely eliminates the need for paper drawings.

What is a LiDAR scanner?

LiDar - for Light Detection and Ranging - is a scanner that is installed in both the iPhone 12 and some models of the iPhone 13, among others, and uses the radar principle with lasers. A LiDAR scanner can therefore judge distance and depth. The idea is not entirely new (as early as 1971, the Apollo 15 crew used it to map the surface of the moon), but now the increasingly precise and compact technology is being rediscovered: for vacuum cleaner robots, self-driving cars - and for business process solutions at the touch of a button.

What can LiDAR technology do?

Instead of using a single infrared pulse to capture the environment, as was previously the case, LiDAR emits a whole sequence of such pulses in a very short time and combines the data with that of the camera and the motion sensor - for a greater range (5-7 m) and accurate results that also show partially hidden objects, for example. This opens up possibilities for a simple use of augmented reality as well as for digitized measurement with XR Logistics.

Do you need a stable internet connection?

No. XR Logistics is an offline application, no internet connection is required for the application itself, only for sending the data.

In what format will I receive the results?

The 3D model of the measured environment including all objects is available as OBJ file.

Can XR Logistics be used for large objects or outdoors?

Predominantly - outdoor use is possible without further ado, for large objects the only restriction is the range: you should not be further away from the object than 5 to a maximum of 7 meters.

How do I perform an optimal scan?

You get the best possible scanning results when you

  • move the camera slowly and smoothly, without jerky changes of direction
  • take as many perspectives as possible
  • move as close as possible to the objects to be measured.

How big is the data of the scans?

The file size is on average about 5 MB, depending on the size and complexity of the measured environments.

Does XR Logistics generate textures?

No, in order to achieve the best possible results in the shortest possible time, XR Logistics does not capture textures.

How long does a measurement with XR Logistics take?

This strongly depends on the size and complexity of the respective measurement task. Field experience has shown that the duration of a measurement can be reduced by up to 60 % compared to conventional measurement methods, such as camera systems, lasers or even measuring devices.

How high is the measurement accuracy?

The accuracy of XR Logistics depends on the distance and size of the measured objects. At an arm's length of up to 1 m, the accuracy of XR Scan is approx. 99.9%, i.e. the deviation is up to 1mm in each direction.

What about data quality?

Since XR Logistics lets you see what you are measuring and what you have already measured, it is almost impossible to miss important points. Thanks to the configurator, each customer can define the relevant objects to be measured. This significantly improves the first-time-right quality.

What kind of device do I need for XR Logistics?

To use XR Logistics, either a Microsoft HoloLens or an ApplePro device is required, i.e. an iPhone 12, 13 or 14 pro, an iPad pro 2020, 2021 or 2022.